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Terms and Conditions
Tyroola Ltd

Please read the general terms & conditions before you order at tyroola.co.nz.

When you place the order, you automatically give acceptance to the general terms and conditions.

  • 1. Definitions
    • 1.1 Customer – stands for the individual, person, company or other body who place an order on the site www.tyroola.co.nz.
    • 1.2 Homepage – www.tyroola.co.nz
    • 1.3 Account – means what you will need to register to submit an order on this site.
    • 1.4 Business day – stands for the day except Saturday or Sunday, nor a public and/or bank holiday anywhere in New Zealand. Also referable with "working day".
    • 1.5 Confirmation of order – means our email to you where we accept your order.
    • 1.6 Customer information – Information we request from you to place an order.
    • 1.7 Order number – Gathered by you as a customer after completing your order, you will find it in your order confirmation. Whenever questions related to an order arise, this should be your reference.
    • 1.8 Tyroola – Tyroola Ltd and the activities in New Zealand
    • 1.9 Product – The product(s) which are ordered by a customer from Tyroola via the website or any other medium. Similar words, like goods or items also refer to this. Note that all words which are used in singular can also be used in plural and it also applies vica versa.
       
  • 2. About Us and the General Terms and Conditions

    Tyroola Ltd
    11a Wynyard Street
    0624 Devonport, Auckland, New Zealand
    Email: support@tyroola.co.nz

    Tyroola Ltd will hereafter be referred to as the Seller, Company, Tyroola, We or Our. These general terms and conditions are applicable to all contracts a customer (hereafter indicated as you, the customer, or purchaser) made with Tyroola by ordering a product from tyroola.co.nz. By ordering a product from this website, you accept the General Terms and Conditions.

    If you have any questions, you can contact us by email at support@tyroola.co.nz

  • 3. Orders and Customers

    All orders at Tyroola will be processed immediately, assuming you place your order on a business day. When placing an order, you accept Tyroola's General Terms and Conditions, and confirm that you are:
    - A resident in New Zealand
    - Legally authorized to make purchases with the selected payment account
    - Ordering Products to be delivered and/or fitted in New Zealand
    If any of the above is incorrect, please do not place an order with this site. We reserve the right, in our sole discretion, and at any time, to refuse, reject, or cancel any order placed with us.

  • 4. Prices

    All our prices include GST and any other applicable taxes (which will be charged at the current rate as shown on the website). Prices include delivery, unless otherwise stated on the Website. The prices are given in New Zealand Dollars (NZD). We reserve the right to correct mistakes and or update information without prior notice. However, if the wrong price has been shown on a product you already have ordered, we will of course notify you and await your approval of the correct price before we process your order.

  • 5. Payment
    • 5.1 At the moment Tyroola offers following payment methods: PayPal. We reserve the right to not offer all payment methods. By submitting a credit or debit card number, you: agree to these Terms and any third party terms applicable such as the PayPal terms.

  • 6. Warranty
    • 6.1 All warranties provided by Tyroola and listed on this webpage apply in addition to any other rights to which you may be entitled under the consumer guarantees provisions of the Consumer Guarantees Act 1993 ("CGA") and Fair Trading Act 1986 (“FTA”). We make no representation or warranty of any kind, express or implied, as to the operation of the Site or the accuracy of information, content, materials or products included on the Site, except as otherwise provided under applicable New Zealand law, including any provisions in CGA and FTA.
    • 6.2 You acknowledge and agree that:

    1. where the products are ordered for business purposes (as the term "business" is defined in the CGA), the provisions of the CGA shall not apply to the sale of the products by Tyroola; and

    2. nothing in these Terms is intended to have the effect of contracting out of the provisions of the CGA except to the extent permitted by the CGA, and all provisions of these Terms shall be read as modified to the extent necessary to give effect to that intention.

    • 6.3 Our liability to you under this agreement is otherwise limited as set out in clause 7.
       
  • 7. Liability

    • 7.1 You acknowledge that:

    1. the website is provided on an "as is" basis and we do not guarantee that they will be fault free or that they will meet your requirements. We do not make any warranty or representation as to their suitability for any purpose;
    2. to the fullest extent permitted by law, we shall not be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use, the website. All representations, terms, warranties, guarantees or conditions whether implied by statute, common law or custom of the trade or otherwise are excluded to the fullest extent permitted by law. Such exclusions apply to Tyroola, its related companies, and directors, officers, employees or agents of Tyroola or its related companies, as the context requires. You agree to indemnify us against all liabilities, losses, (including consequential and indirect losses) claims and expenses suffered or incurred by us, and all claims and demands made against us, arising directly or indirectly out of your use of the website, or any breach of these Terms.

    • 7.2 Subject to any statutory rights available under law, including under the CGA, the Tyroola shall not be liable, whether in contract, tort or otherwise for any loss, damage or injury arising directly or indirectly from any defect in, or non-compliance of, a product or any other breach of Tyroola's obligations under these Terms.

    • 7.3 No liability for indirect loss: No member of Tyroola shall be liable for any consequential, indirect or special damage or loss of any kind whatsoever arising from or in relation to your use of, or inability to use the website.

    • 7.4 Notwithstanding any other term, you agree to indemnify Tyroola against all liabilities, losses, claims and expenses suffered or incurred by that member, and all claims and demands made against Tyroola as a result of any breach by you of these Terms, or caused by you.

    • 7.5 The provisions contained in this clause 7 are subject to clause 6 to the extent applicable.
       

  • 8. Delivery
    • 8.1 Products purchased at Tyroola can be delivered to
      1) your address
      2) your chosen fitting partner (if available) or
      3) another given address.
    • 8.2 Products are usually delivered in 3-5 business days from the time the product has left the warehouse, unless stated otherwise. However, due to unforeseen changes in purchasing volume, shipping times can fluctuate. We aim to notify you if we suspect that we cannot make the delivery in the estimated delivery time, but, to the extent permitted by law, we shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.
    • 8.3 Delivery costs are based on postal code of the delivery address and the tyre size. These cost will be added to the total order price which will be visible in the cart and can already be calculated in the product detail page.
       
  • 9. Cancellation Notice

    If you request to cancel your order prior to shipment, a cancellation fee of $25 will be payable to cover courier cancellation fees and processing charges.
    In the case of Wheels/Rims orders a cancellation can only be accepted if the wheels have not already been prepared for shipment.  Once dispatched, no returns can be offered.

  • 10. Refunds and Returns

    You are entitled to request a return within 14 days after you, or a third party named by you, received the tyres for change of mind or wrongly ordered products. Please send an email to support@tyroola.co.nz with your name, order number and reason for return in order to request an RMA number and otherwise comply with the claims process in clause 11 below.


    Only unused tyres that have not been mounted are eligible for return. If we inform you that we will collect the tyres you must ensure they are available for collection at the stipulated location and time.  Return shipment will be at your cost unless we agree otherwise.

    A 15% restocking fee may apply (15% of total order value) and the customer is in charge of the return fee

    To the extent permitted by law, associated costs, such as for rental cars, are not reimbursed by Tyroola.

    As soon as we have received the returned tyres and have inspected the conditions, we will refund the original order amount minus freight cost within 30 days. The refund amount will be transferred to the original means of payment used for the order, unless differently specified by the customer

  • 11. Claims Process

    For all Goods or Services claims, Please send an email to support@tyroola.co.nz with your name, order number and reason for return in order to request an RMA number.

    Tyroola will send the claims forms and the return delivery labels you need. For approved claims, the customer will get the products replaced with an equivalent product and reimbursed for any additional expenses.

    Tyroola will determine if your claim is eligible for remedy under the Consumer Guarantees or any additional Guarantees or Warranties set out on this Webpage.

    If the claim is not approved, the delivery costs are not refunded and the customer is fully charged. Please note that the customer is responsible for the products until they have been received by Tyroola. Please make sure you pack the products carefully, so they do not get damaged when they are returned to Tyroola.

  • 12. Ownership Reservation

    All products remain property of Tyroola until the full payment has been received.

  • 13. Other

    The products on our website are for sale, however, we reserve the right to make changes. If typographical errors, technical problems or similar occur, we reserve the right to cancel incoming orders. If this occurs, you will be contacted. The existing product description is mainly from our supplier, we accept no responsibility for them. Sometimes the product image differs from reality. An example might be a tyre, under “tyre menu” which is attached to a rim. The rim in this example is not included in the price, and thus not included in the purchase. Tyroola accepts no responsibility for any tyre equipment, which you as a car owner choose to use for your vehicle.

  • 14. Force Majeure

    We are not responsible for delays caused by Force Majeure events. Examples of such events are: natural disasters, war, strike, decisions from authorities, non-deliveries from suppliers, and circumstances beyond our control, that cannot have been foreseen. If events like this occur, which makes Tyroola unable to keep agreement/commitment;
    Tyroola will be released from the obligation to fulfill the contract/commitment.

  • 15. Changes in General Terms and Conditions

    We reserve the right to update and make changes in our General Terms and Conditions. Any changes or additions will be published at {COMPANY_DOMAIN_FRONTEND}. Continued use of our webpage is considered as an approval of the potential changes.

  • 16. Declaration of invalidity

    If any of the clauses of these General Terms and Conditions, or an agreement is declared invalid or cannot be executed by court, the other parts of the General Terms and Condition remains valid. The clauses held invalid or cannot be executed will be replaced with the appropriate legal guidance, counseling and practice.

  • 17. Website Restrictions

    Any program or automated technology may not be used to browse, search, share, or download text and/or images and/or code from this website.

  • 18. Privacy Policy

    Please read our Privacy, which represents a part of our General Terms and Conditions. You will find our Privacy Policy here.

  • 19. Age of Tyres

    The majority of the tyres we offer are manufactured within 12-24 months of your purchase date. However, same as with any bricks and mortar stores, some sizes and brands can have older manufacturing dates. This is usually because tyres are purchased/imported in batches from the tyre suppliers, but not all sell as quickly as each other. We will always endeavour to check with our customers if the tyre available is more than 4 years since production.

    If a tyre is over 4 years of age, it will also be priced accordingly. If stock is marked as 'Clearance stock', the age of the tyres potentially could have an age greater than 4 years or are demo tyres.

  • 20. Clearance Tyres

    Products marked as clearance have been discounted and might include discontinued product lines, take-off tyres, and products older than Tyroola's recommended manufacturing date of 4 years. All tyres are unused/new products. Please note that clearance tyres may also include demo products.

    Condition Disclaimer:
    While all clearance tyres are unused/new products, some may have been used for demonstration purposes or may have minor cosmetic imperfections. Tyroola makes every effort to ensure that clearance tyres are in good condition, but customers should be aware that clearance tyres may have been mounted on rims or used for display purposes.

    Additional Information:
    If you are unsure about the condition of a particular clearance tyre or would like additional information, please contact our Support Team before purchase to avoid delays or unnecessary return fees.

    Return Policy:
    Clearance tyres are subject to the same return policy as regular tyres. However, customers should carefully inspect clearance tyres upon delivery and report any issues or discrepancies to our Support Team promptly.

    Limited Availability:
    Please note that clearance tyres are available in limited quantities and may be subject to availability. Prices and availability of clearance tyres are subject to change without notice.

    Warranty:
    Clearance tyres are covered by Tyroola's standard warranty policy, which provides protection against manufacturing defects. For more information about our warranty policy, please refer to section 6 (Warranties and Guarantees) of these terms and conditions.

  • 21. Tyres Left at Fitting Stations

    If a customer is unreachable for a month or more since the tyres have been delivered to the Fitting Station, the customer is forfeiting the tyres and may not be subject to a refund.

  • 22. Images

    Images are for illustration purposes only. Wheel rims are not included with the tyre, and actual tread may differ from images depicted.

  • 23. Inappropriate / Rude Behaviour to Staff

    If you, the customer, fitting partner, or any other individual involved with Tyroola or the purchase of tyres is inappropriate and rude to staff, you will forfeit all additional privileges, promotions and additional services other than the very basic purchase and delivery of tyres at full retail price.

 

Contact Information
Office Address (no purchase):
Tyroola Ltd
11a Wynyard Street
Devonport, Auckland 0624
Email: support@tyroola.co.nz

 

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